Official US Web store/ Free Samples! /Free Set of Pureness 100 Masks with all orders $35+ for this month only

TONYMOLY USA

F.A.Q.

Shipping

Where does TONYMOLY ship?

TONYMOLY currently ships to all 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.

Shipping options

Here are our shipping options. We’ll try to get them to you as fast as we can!

Standard (5-7 business days): $7.50

Expedited (2-3 business days): $18

We also offer Free Standard shipping on all orders over $50. Please allow 1 to 2 business days for us to receive and process your order. Please note, we only offer Expedited Shipping to the 48 contiguous states.

When will my order ship?

Processing takes 1 to 2 business days (and orders placed after 1pm ET are processed the next business day). Then UPS/USPS takes it from there. You’ll get an email with a tracking number as soon as your package ships. Shipping to Hawaii and Alaska will take about 11~15 days.

I'm having problems with the tracking.

Sometimes the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via [hi@tonymoly.us]() and we’ll get back to you.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email [hi@tonymoly.us] ASAP!

Product

What skin types are TONYMOLY products suitable for?

Our products are appropriate for all skin types with a variety of product lines that cater to even more specific needs. In each of our product page, we list key ingredients, full ingredient lists, and direction for use. But if you have any other additional questions, ask us at [hi@tonymoly.us].

Is the date on my product the expiration date or manufacture date?

All products on our site have the manufacturing date and the date is usually followed by the word "제조," which, in English, means "manufacture." If you are still unsure about the date on your product, feel free to contact us at [hi@tonymoly.us].

It is generally recommended that the products be used within 3 years of manufacture. After opening, it is recommended to be used for 6~9 months for mascaras, moisture sticks, tints, perfume bars and 12~18 months for creams, lotions, cleansers, lipstick, lip gloss, body, and hair related products for best quality. And of course, for sheet masks you should use them immediately after open!

Do you test on animals?

No, we do not! We love animals as much as we love you and would never test any of our products on them.

Where are your products made?

All of our products are made in Korea! We source the highest quality ingredients from all over the world, including some global exclusive ingredients. And we develop innovative concoctions at our own R&D lab. We also have our own manufacturing facility, which allows us to deliver high quality products at an affordable price. We’ve been doing this for 10 years so I guess you can say we know what we’re doing when it comes to beauty. You can learn more about our history at our About Us page.

Can I have some samples please?

We offer samples and specials gifts based on our loyalty program, so join now!

Orders

How can I check the status of my order?

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

Can I use multiple promo codes at checkout?

Unfortunately, only one promo code will work during checkout. Offers advertised on site without a code will be automatically applied and can be used in conjunction with a separate promo code.

How does the referral program work?

Go to http://tonymoly.us/referrals

Invite your friends via e-mail and they'll get a discount code in their inbox. You'll get yours via e-mail once they have made a purchase of $50.00 using that discount code.

Please note that the referral program auto-blocks self-referrals or referrals within the same household using a variety of information in order to ensure friend-to-friend referrals.

Returns & Exchanges

What’s your return policy?

We adore you guys and your complete satisfaction is our top priority! If you are not 100% sure with your purchase for any reason, we will gladly accept returns of unused, sealed products that are in the original packaging within 30 days of the sale date and issue a full refund to your original form of payment. Please note, original shipping charges and any item marked as “final sale” on their description page are not refunded. All return refunds and exchanges are processed within approximately 7-10 days upon arrival at our distribution center.

Remember:

Tonymoly.us can only accept returns for items purchased through www.tonymoly.us. If you purchased our products from a retail partner or a store, please contact that retailer or store directly.

 

How do I place a return or exchange?

Please reach out to [hi@tonymoly.us]() with your order number and the products you'd like to exchange or return titled “Help Me Return!” and we'll take care of the rest.

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?

We are so sorry for that mistake! Please contact us at [hi@tonymoly.us]() and we’ll be sure to get you the correct products.

Billing

When will my credit card be charged?

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

We do not accept International credit cards.

What can I do if my payment is declined?

Please check:

Card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Expiration date (card might be expired!)

Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

If none of these apply, please contact us at [hi@tonymoly.us]()

More on TONYMOLY

Where else is TONYMOLY available?

Here is a link to our stockist page where we have listed all of our **authorized** stores! If you see our products in a store/site that is NOT on this list, please note that these products are not provided through our proper channels and unfortunately we cannot vouch for their authenticity, quality and or expiration. Please make sure to find the nearest store listed on our page to safely enjoy your TONYMOLY! If you have a question on the authenticity of your product, please email us at [hi@tonymoly.us]() with 1. Store name, 2. Location, 3.picture of the product and we will do our best to answer them for you.

When do we get new arrivals?

We’ll be constantly updating and launching new products as well as have exclusives specially made for our website! Make sure to subscribe to our mailing list and follow us on social media to be the first to know.

TONYMOLY & friends

If you’re a make-up artist or industry professional, email us at friends@tonymoly.us. We’d love to learn more and partner up for exciting projects!