We hope everyone is staying safe and healthy in this crazy time. We’d like to take a moment to pass along this message to our loyal customers and friends.
As we continue to keep a close eye on COVID-19, we want to do what we can to help slow the spread, and keep our products, team, and communities safe. We are taking precautions based on the recommendation of the CDC, WHO, and other trusted health organizations.
Our TONYMOLY US team is working remotely and practicing social distancing. We are working with our warehouse team to ensure their wellbeing and following safe practices as well, wearing gloves at all times, working 6 ft apart, having masks available for use and operating in limited shifts.
Given the limited staffing please understand there will be some delays with online orders. We thank you in advance for your patience and understanding.
Our team is still here for you during this challenging time. Whether its doing a sheet mask for some self-care or watching an oddly satisfying mask texture video, we hope TONYMOLY can bring some happiness to your day during these strange times.
We will probably be in touch more then usual during this time, so you’ll be hearing from us very soon. Stay safe, TONYMOLY fam.
You can view your order status on your account page or here, which will be updated as soon as you are charged for your shipment and again once your order ships out with the tracking information.
Oh no! We at TONYMOLY US prioritize getting your order to you as soon as we can therefore there is a very small window for us to catch your order in time to make any changes. Please email us immediately to email@example.com so we can see what we can do. If we can catch it in time we may cancel your order and you can make another order!
Note: We cannot edit orders’ nor the address after it's been picked, packed and prepped for shipping.
Please reach out to firstname.lastname@example.org ASAP so that we can either cancel and refund your order for you to place a new order from your end!
If you want to make changes after your order is processed and shipped, we cannot refund or cancel your order.
If you want to edit your shipping address, please reach out to email@example.com ASAP! When an order is processed, we are unable to reroute orders or pause an order that’s already been received by the carriers. We do offer a 30 day return policy therefore should you change your mind, please reach out to us to process a return!
Currently TONYMOLY only ships to all 50 states and USA territories!
At the moment we do not ship internationally however please look out for any future changes by signing up to our newsletters and following us on our social media handles to receive the most updated news.
Our retail friends at Urban Outfitters, Soko Glam and Revolve ship internationally so please do hop over there to see whether they ship to your country or not to meet all your TONYMOLY needs!
Currently we only offer:
Standard Shipping: 5 - 7 business days $7.50
Expedited Shipping: 2 - 3 business days $18 (48 contiguous states only)
We do offer free shipping on all orders over $50 before taxes!
TONYMOLY aims on making it super convenient for you! Once your order is placed, please allow 2 to 3 business days for us to receive and process your order. Once it’s been shipped you will receive your order confirmation and tracking number in a separate email. As a kind note, orders placed after 5PM EST are processed the next business day
Please note that bigger orders may be shipped separately with no additional charges at all. If you’re not sure whether your order was shipped into multiple shipments, you may take a look at your order status found in your account page to see all your tracking information.
If you haven’t received any news about your order after 2-3 business days, please feel free to email us at firstname.lastname@example.org and we will look into it as soon as possible!
Order confirmations are automatically sent out once an order has been placed. As a little tip, email filters can be pretty tricky and can land your order confirmation/tracking number into your junk/spam folders, so please check them and let them know we’re friendly and not junk.
If you flipped through your inbox and still cannot find it, please reach out to email@example.com and we can help you with that.
We try to get your order out to you as fast as possible therefore in the case when your order is undelivered and/or refused there is a $10 fee incurred for any undelivered or refused shipments to cover processing and delivery fees. This amount will be deducted from your refund. To avoid this, we highly encourage you to please ensure the address you’ve indicated is correct or provide us the best address so we can get it all safely to you!
Sometimes the carrier takes 1-2 business days to register your shipment status while some packages can be waiting at the carrier location after attempted delivery. The fastest way to resolve this issue is to reach out directly to your carrier’s customer service OR reach out to your local postal office for more information.
For USPS: 1-800-ASK-USPS
For UPS: 1-800-PICK-UPS
For FedEx: 1-800-GO-FEDEX
Because we do not have control of the events that occur after a package has been successfully delivered to the provided address, we cannot be responsible for lost/stolen packages.
We will do our best to assist you in the search for it though!
If your tracking number has not updated for 1-2 business days, please send us an email to [firstname.lastname@example.org] with your order number. The earlier the notice and the more information provided, the better we can assist you in finding a solution for you.
Please note that we do not ship on weekends and national holidays so your order might just have been right at the cut off point for delivery pick ups, and will be shipped out the next day. This might cause a delay in your tracking number not updating.
All items purchased directly from tonymoly.us may be accepted for a return/exchange. If you have purchased our products from a retail partner or a store NOT affiliated to our website, please contact them directly for further assistance.
We adore you guys and your complete satisfaction is our top priority! If you are not 100% sure with your purchase for any reason and change your mind, we will gladly accept returns of unused, sealed products that are in the original packaging within 30 days of the sale date and issue a full refund to your original form of payment. Returns without the original packaging and are used will not be subjected for a refund.
Please note that original shipping charges and items marked as “FINAL SALE” on their description are not refundable.
All return refunds and exchanges are processed within approximately 7-10 days upon arrival at our distribution center. In addition, a $5 restocking fee will also be applied to the refund to cover handling and shipping.
Please reach out to email@example.com with your order number and specify the product(s) and quantity you’d like to return/exchange with “Help Me Return/Exchange!” Providing us all this information will help you and us speed up the process! Afterwards we’ll take care of the rest!
What should I do if I receive the wrong product?
We are so sorry for that mistake! Please contact us at [firstname.lastname@example.org], with the subject “Wrong Product” with a photo of the shipping label attached to your package, and then we’ll be sure to get you the correct products.
What should I do if an item was damaged during transit?
Oh no, we’re so sorry to hear that! Please send us an email at [email@example.com] with your order number, full name and an image of the damaged item and we’ll be happy to help you!
What should I do if an item is missing from my package?
We are so sorry to hear that you didn’t receive every item in your order! Sometimes your order may be split into multiple shipments therefore please check your inbox or your account page for additional tracking information.
If you still cannot find additional tracking information in your email? Please reach out to us at [firstname.lastname@example.org] with your order number so that we can help!
Your credit card will be charged as soon as your order is accepted and processed.
We accept Visa, MasterCard, American Express, JCB, Discover, AfterPay, and Diners Club credit cards or debit cards. At the moment we do not accept International credit cards.
If your payment was declined, please double check the information you provided.
AfterPay is a payment service that gives you the option to purchase now or pay in four equal installments, made every 2 weeks without interest. Refunds for AfterPay follows our standard return process. For more information, please visit AfterPay.
All can be applied to your order while you’re checking out. Once that’s done, your cart will be updated with a new total.
Please note that promo codes are non-stackable and offers advertised on site without a code are automatically applied during check out and can be used in conjunction with a separate promo code!
We love that you want to spread the gift of awesome skin to your family and friends, so you don’t worry, none of your orders will have the prices listed in your package.
Our products are appropriate for all skin types with a variety of product lines that cater to even more specific needs. In each of our product page, we list key ingredients, full ingredient lists, and direction for use. But if you have any other additional questions, ask us at [email@example.com] using the subject “Product”.
We totally understand the dates on our products may be confusing! All products on our site have the manufacturing date and the date is usually followed by the word "제조," which, in English, means "manufacture." If you are still unsure about the date on your product, feel free to contact us at [firstname.lastname@example.org] with the subject “Product”.
It is generally recommended that most products be used within 24 months of manufacture. After opening, it is recommended to be used for 6~9 months for mascaras, moisture sticks, tints, perfume bars and 12~18 months for creams, lotions, cleansers, lipstick, lip gloss, body, and hair related products for best quality. And of course, for sheet masks you should use them immediately after opening!
No, we do not! We love animals as much as we love you. None of our products in the USA were tested on animals.
Want to gift some love ones some skin goodies? We have gift cards that can be used electronically! You can find them here.
It is so important to remember that everyone’s skin is unique in their own way and is constantly changing due to many different factors, so most of the time it is a path of mostly trial and error. To start off, it is very important to figure out what type of skin you have! Once that’s done, our site has curated products suited for your skin type so do please take a look at that to start!
Without a doubt, absolutely YES! Despite the packaging, our products are not formulated to be gender, age, or ethnicity specific, and are open to everyone to use. Our products are meant for everyone and anyone who wants to achieve the best glowing, healthy skin possible!
Of course you can! You get free samples with every purchase made at our website.
At the moment we do not take requests for samples prior to purchase or take additional samples requests. The reason being is we have wonderful promotions that we run periodically and believe you’ll love it even without the initial samples! All orders come with wonderful samples though!
We’ll be constantly updating and launching new products as well as have exclusives specially made for our website! Make sure to subscribe to our newsletter and follow us on all of our social media to be the first to receive early launches and promotions!
Stores that Carry TONYMOLY!
If you aren’t sure the authenticity of your product or want to check if they’re our friends, please feel free to email us [email@example.com] with the listed information.
- Store name
- Store Location
- Picture of the product
Wondering where to buy your favorite TONYMOLY products? Check out our stockist below to find out which stores carry TONYMOLY!